What Does Registering Your Juul Do

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VUSE & TWISP DEVICE WARRANTY

Nosotros believe that you should have confidence in your vaping experience whichever product you choose to buy. As a valued customer, you can benefit from a comprehensive warranty on our Vuse and Twisp devices.

WHAT IS COVERED BY OUR PRODUCTS (VUSE & TWISP)

All new devices come with a warranty confronting mistake. This means that if your device stops working properly during the applicable warranty period we will supervene upon or repair it free of charge*. The applicable warranty periods are as follows:

Batteries: All batteries are supplied with a vi month warranty.
Chargers: All chargers, including USB, wall and auto chargers are supplied with a vi month warranty.
Consumable products (due east.one thousand. Coils, Mouthpieces, E-liquids): Unfortunately, nosotros are non able to provide a warranty on consumable items due to the nature of these products.

VUSE ePOD DEVICE EXTENDED WARRANTY

Every bit a Vuse Client, y'all are able to extend your warranty from the standard 6-months to 12-months on your Vuse ePod device.
To qualify for the Extended Warranty, your online profile must be successfully created prior to the vi (half dozen) months anniversary date of your Vuse ePod device purchase or date of receipt of your Vuse ePod device in terms of the 2021 Twisp Cliq Promotion or Twisp Cue device Promotion.
The Extended Warranty will but apply to your Vuse ePod device and not to whatsoever consumables (i.e. Pods).
Extended Warranty is otherwise subject field to the stated Warranty Terms & Conditions.
When making a claim, Proof of buy must be presented to validate warranty and account registration to authorize for the extended warranty period.

WHAT IS Non COVERED Past OUR VUSE OR TWISP WARRANTY

*This warranty does not cover any faults resulting from off-white wear and tear or misuse of the production, including simply not limited to:

Negligence by y'all or a third political party.
Incorrect apply of your product in accordance with the user instructions.
Unauthorised repairs or other modifications.
Improper charging of your device (including the utilize of culling chargers and charging adaptors).

HOW TO MAKE A CLAIM

If you demand to make a claim or you think in that location is an effect with your Vuse or Twisp device please contact Vuse Intendance on info.za@vuse.com or +27 (021) 001 8511.

You will be asked to draw the fault in detail, provide order number/proof of purchase and the product batch/serial number, so please make certain you take this information to manus.

If the production is diagnosed equally faulty, we will replace the production for yous or you may request a refund.
You may be asked to return the faulty device for investigation. Failure to return the defective device if requested may affect your claim.